Internal communication as an efficiency tool: a study in the Municipality of Belo Horizonte

Internal communication is the fundamental part for organizations, it is a process of exchanging knowledge and information between people. It only happens when the message arrives at its destination in an understandable way. This study aimed to study how internal communication influences the efficiency of activities carried out between the sectors of professional guidance and institutional relations of the CITY HALL of Belo Horizonte. To examine this issue, a script with open-ended questions was developed, which was used for the interview. The previously established questions sought to understand what impeded good communication between sectors, whether the available vehicles were sufficient and what could be done to improve communication between them. Nine employees were selected, three from the professional guidance sector and six from institutional relations. The interview was performed simply and recorded for better analysis of the results. In the analysis of the responses, it was clear that employees feel the need for information and that communication is often not performed for reasons of interpersonal relationships. It was also proven that the vehicles provided by the company are sufficient, but not always used correctly, causing delays and possible failures in activities. Finally, it appears that internal communication is of paramount importance to have synergy between sectors and for activities to be carried out efficiently.